Drive post-implementation value, deepen customer relationships, and expand platform adoption across Corporater's UK customer base

About the Role

To support our continued growth in the UK, we are looking for a proactive and relationship-driven Customer Success Manager to take ownership of our enterprise customer portfolio following implementation.

In this role, you will act as the primary point of contact post go-live, ensuring customers realise measurable value from the Corporater Business Management Platform. You will support customers in leveraging both core GRC capabilities and AI-enabled functionality to improve decision-making, automation, and insight generation.

This is a commercially minded customer-centric role sitting at the intersection of Delivery, Product, and Sales.

What You’ll Do

• Own the post-implementation customer lifecycle from go-live through renewal and beyond

• Develop and execute tailored success plans aligned with each customer’s strategic objectives

• Monitor platform adoption, usage trends, and customer health metrics, including AI-driven insights and analytics where applicable

• Support customers in adopting and scaling AI-enabled features and use cases within the platform

• Identify and drive expansion opportunities (new modules, users, AI capabilities, and use cases)

• Build strong relationships with both operational users and executive stakeholders

• Coordinate with Delivery, Product, and Support teams to resolve issues and enhance customer outcomes

• Conduct regular business reviews, health checks, and value realisation sessions

• Act as the voice of the customer internally, contributing to continuous product and service improvement, including AI roadmap feedback

• Support contract renewals and commercial discussions in collaboration with the sales team

• Contribute to customer engagement initiatives such as Corporater Connect at Parliament and regional roundtables

What We’re Looking For

• Bachelor’s degree in Business, Technology, or a related field

• 4–7 years of experience in Customer Success, Account Management, or Consulting within enterprise software / SaaS

• Proven ability to drive adoption, retention, and expansion across complex customer environments

• Strong communication and stakeholder management skills, including executive-level engagement

• Experience working with enterprise clients (public sector experience is a plus)

• Familiarity with customer success frameworks, methodologies, and tools

• Exposure to or interest in AI-driven solutions, analytics, or data-enabled platforms is an advantage

• Experience within the GRC domain (Governance, Risk, Compliance) is an advantage

• Ability to manage multiple accounts with varying levels of complexity

• UK residency or valid work authorisation (required)

Who You Are

• Client-focused, with a consultative and partnership-driven approach

• Structured, proactive, and results-oriented

• Commercially aware, with the ability to identify growth opportunities, including AI-driven value propositions

• Comfortable working across multicultural and cross-functional teams

• A strong communicator with the ability to influence and build trust

• Curious and open to new technologies, including AI and automation

• Resilient and able to operate effectively in a dynamic environment

Why Join Corporater

• Play a key role in strengthening long-term customer relationships and recurring revenue in the UK

• Work with leading enterprise and government organisations on mission-critical GRC and AI-enabled solutions

• Be part of a global, fast-growing software company with strong European roots

• Access continuous learning through Corporater Academy, including evolving AI capabilities and use cases

• Collaborate with international colleagues across Europe, the Middle East, Africa, and Asia

• Competitive salary and benefits aligned with the UK market

• Flexible working arrangements and a collaborative, values-driven culture

About Corporater

Corporater is a global software company that delivers integrated software solutions for governance, performance, risk and compliance (GPRC) on a single system, the Corporater Business Management Platform. We enable organisations to create a digital twin of their organisation, digitalise processes and operations, and drive business outcomes as a connected enterprise.

Through continuous innovation, including AI-driven capabilities, we help organisations gain deeper insights, automate processes, and make more informed decisions.

Corporater was established with a dual vision: to redefine how business applications are built and used, and use our gains to make a social impact. Join us in shaping our vision—we're looking for talented individuals from diverse backgrounds to be part of our journey.

Practical Information

• Location: London, United Kingdom (hybrid)

• Region: United Kingdom

• Reporting to: UK Country Manager

• Employment type: Full-time

How to Apply

Apply via our recruitment portal by submitting your CV and a brief cover letter.

Please note:

• We do not accept applications via email

• This is a direct recruitment process — no agencies

• We do not offer visa sponsorship